Thank you for shopping with VaporWhirl.com. We value your satisfaction and aim to provide quality content and products that meet your expectations. This Refund and Returns Policy outlines our approach to returns, refunds, and exchanges in a fair and transparent manner.
Eligibility for Returns
We accept returns on eligible products that are unused, in their original packaging, and returned within 14 days of delivery. To initiate a return, please contact our support team with your order number and a brief explanation of the issue. We reserve the right to decline returns if the product shows signs of use or is not returned in its original condition.
Due to hygiene and safety concerns, e-liquids, opened coils, and used vape devices cannot be returned unless proven defective on arrival.
Damaged or Defective Products
If you receive a product that is damaged or defective, please notify us within 48 hours of receiving your order. Include a clear description of the issue along with photos or video, if possible. We will assess the case and offer either a replacement or a refund based on the product condition and availability.
Refund Process
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original method of payment. Please allow a few business days for the refund to reflect, depending on your bank or payment provider.
Exchanges
At this time, we do not offer direct product exchanges. If you wish to replace an item, we recommend returning the original product (if eligible) and placing a new order.
Order Cancellations
Orders can only be canceled before they are processed or shipped. If your order has already been dispatched, it will fall under our standard return process. Please contact us promptly if you need to make changes or request a cancellation.
